Health Center Information

The FQHC Guide and Toolkit for Retail Health Care

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March 2011

The FQHC Guide and Toolkit for Retail Health Care
Key Strategic, Business, Operational, and Legal Considerations

Mary Kate Scott and Jacqueline C. Leifer, Esq.

The first retail clinic opened in the Minneapolis-St. Paul, Minnesota area in 2000. The phenomenon took off. By 2008 there were 1200+ retail clinics operating in drug stores, grocery stores and mass merchandize outlets in 38 states. There are some estimates indicating that there will be 2500-4000 operating by the end of 2012. Key features of the model include:

  • Limited Scope of Services
  • Extended Hours
  • Care Provided by Nurse Practitioners on a Walk-in Basis
  • Referrals to a Health Care Home
  • Lower Fees
  • Use of Technology

This publication is written specifically for FQHCs to assist them in determining if and how they may want to be involved with retail health care, either by operating a retail clinic or incorporating key retail care principles in health center operations. The “Tools” include, but are not limited to:

  • Cost and Revenue Calculator
  • Demand Estimator
  • Sample Patient Surveys
  • Sample Marketing Materials
  • Sample Clinic Designs

This Guide and Toolkit is authored by Mary Kate Scott, retail business consultant and Jacqueline C. Leifer, Esq., General Counsel for the National Association of Community Health Centers.

The document, funded by the California HealthCare Foundation, The Heinz Family Philanthropies and the National Association of Community Health Centers, is being made available to FQHCs, Primary Care Associations and Health Center Controlled Networks only. To gain access to this document, the information below must be completed and submitted. Your status as an eligible recipient will be confirmed by our staff before you will be given further instructions.

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