Day 1: 04-25-2013 2:00PM - 3:30PM
Speaker: Pam McManus, President & CEO of Peak Vista CHC
Topic: Customer Service
Contact: Regina Smoke
Phone: 301-347-0400 Ext 2074
It is important to not only build a strong structural foundation for your health center, but also a strong customer based culture. Providing great customer service in health care directly influences the health of patients and the health center itself, yet in the fast-paced and often challenging health center environment, it can be difficult to hold staff accountable to a high standard of service. This webinar will set the stage for successfully implementing and/or solidifying a culture of customer service.
The time for this webinar is 2:00 PM EST